Email:
Supper at Home™ FAQ
Frequently Asked Questions
Still have questions?
Contact us!
Get Your Food Handler Card: Go to: https://www.servsafe.com/ServSafe-Food-Handler (online course) or (~$7–$15) at www.statefoodsafety.com - Pass the test, upload your certificate to supperathome.com. •
Course Length: 75 minutes (Start and stop as needed)
• Test Attempts: 2
• Passing Grade: 70%
• Format: Online
• Prerequisites: To get your card, simply watch the training videos and pass the test. More than 90% of people who take this course pass.
Course Length: 75 minutes (Start and stop as needed)
• Test Attempts: 2
• Passing Grade: 70%
• Format: Online
• Prerequisites: To get your card, simply watch the training videos and pass the test. More than 90% of people who take this course pass.
If a Diner requests a change to a confirmed booking, such as the date, guest count, menu, or other reservation details, please discuss the request directly with the Diner first to determine whether you can accommodate the change.
Before making any changes to the confirmed reservation, please also contact Supper at Home™ Customer Service by email at customerservice@supperathome.com so our team can assist with the appropriate next steps.
Changes to confirmed bookings are not guaranteed and are subject to Host approval, availability, and the Supper at Home™ Terms & Conditions.
Before making any changes to the confirmed reservation, please also contact Supper at Home™ Customer Service by email at customerservice@supperathome.com so our team can assist with the appropriate next steps.
Changes to confirmed bookings are not guaranteed and are subject to Host approval, availability, and the Supper at Home™ Terms & Conditions.
Supper at Home™ is an online marketplace that connects home cooks with diners looking for authentic, home-cooked dining experiences. Hosts create their own menus, set their prices and availability, and welcome guests into their homes. Diners browse and book unique dining experiences while connecting through food, culture, and conversation.
Whether you're looking to host, dine, or both, Supper at Home makes it easy to create meaningful connections through food while supporting passionate home cooks and local communities.
Whether you're looking to host, dine, or both, Supper at Home makes it easy to create meaningful connections through food while supporting passionate home cooks and local communities.
Hosts create unique dining experiences by adding their menus, pricing, guest limits, and available dates. Verified diners browse available experiences, request a booking, and pay the full booking amount upfront through the Supper at Home platform to secure their reservation.
Once the host accepts the booking request, the reservation is confirmed, and both the host and diner receive the booking details. The host prepares and serves the meal in their home on the scheduled date. After the dining experience, diners can leave a tip and review to share their experience with others.
Once the host accepts the booking request, the reservation is confirmed, and both the host and diner receive the booking details. The host prepares and serves the meal in their home on the scheduled date. After the dining experience, diners can leave a tip and review to share their experience with others.
Aloha,
We’re excited to have you as part of the Supper at Home community! Below is an overview of how hosting works, how you can communicate with diners, and how you’ll receive payments.
1. Setting Up Your Profile
Complete your host profile with photos, a short bio, and your menu offerings.
Upload your food handler certificate to speed up approval.
Open your calendar for availability so diners can start booking.
2. How Diners Book
Diners browse Supper at Home, view your profile, and select a date from your available calendar.
Once a diner’s booking is confirmed and paid, you can choose to accept or deny the booking.
You will receive a payment confirmation for the booking. This order will also appear in your profile under Wallet:
3. Communicating with Diners
Once you accept a booking, you and the diner will receive each other’s contact information.
You’ll then connect directly by phone, email, or your preferred method to confirm details, ask questions, or share special instructions.
We encourage clear and prompt communication to ensure a smooth experience.
4. Hosting the Supper
Prepare your meal and welcome your guests on the agreed date and time.
Create an enjoyable and safe dining experience that reflects your style and hospitality.
5. Getting Paid
Diners pay in full at the time of booking through our secure payment processor.
After the supper, the diner will receive an email to confirm the supper is completed.
In that email, diners will also have the opportunity to leave a tip and write a review.
Reviews are vital to your success as a host, as they help build your credibility and attract more diners.
After your Supper at Home™ dining experience is completed, you must create a payout request through your Host account to receive your payment.
Follow these steps:
1. Log in to your Supper at Home™ account.
2. Go to Account and select the Payout tab.
3. Create a payout request for your completed supper.
4. Select PayPal or Venmo as your payment method.
5. Enter your payment account details and submit your request.
Supper at Home™ deducts a 7% platform fee and any applicable taxes. Your payout is typically processed within 1–2 business days after approval.
Important: Payouts are not automatic. Hosts must submit a payout request after their supper is completed. The Diner does not need to mark the supper as completed for the Host to request payment.
For assistance, contact customerservice@supperathome.com
6. Tips for Success
Keep your calendar updated.
Respond to booking requests quickly.
Maintain great communication with your diners.
Deliver memorable meals and warm hospitality — happy diners often become repeat guests.
We’re here to help you succeed as a host. If you have any questions about the process, communication, or payouts, simply email us at customerservice@supperathome.com.
Please let us know if you need further assistance.
Email us at: customerservice@supperathome.com
We’re excited to have you as part of the Supper at Home community! Below is an overview of how hosting works, how you can communicate with diners, and how you’ll receive payments.
1. Setting Up Your Profile
Complete your host profile with photos, a short bio, and your menu offerings.
Upload your food handler certificate to speed up approval.
Open your calendar for availability so diners can start booking.
2. How Diners Book
Diners browse Supper at Home, view your profile, and select a date from your available calendar.
Once a diner’s booking is confirmed and paid, you can choose to accept or deny the booking.
You will receive a payment confirmation for the booking. This order will also appear in your profile under Wallet:
3. Communicating with Diners
Once you accept a booking, you and the diner will receive each other’s contact information.
You’ll then connect directly by phone, email, or your preferred method to confirm details, ask questions, or share special instructions.
We encourage clear and prompt communication to ensure a smooth experience.
4. Hosting the Supper
Prepare your meal and welcome your guests on the agreed date and time.
Create an enjoyable and safe dining experience that reflects your style and hospitality.
5. Getting Paid
Diners pay in full at the time of booking through our secure payment processor.
After the supper, the diner will receive an email to confirm the supper is completed.
In that email, diners will also have the opportunity to leave a tip and write a review.
Reviews are vital to your success as a host, as they help build your credibility and attract more diners.
After your Supper at Home™ dining experience is completed, you must create a payout request through your Host account to receive your payment.
Follow these steps:
1. Log in to your Supper at Home™ account.
2. Go to Account and select the Payout tab.
3. Create a payout request for your completed supper.
4. Select PayPal or Venmo as your payment method.
5. Enter your payment account details and submit your request.
Supper at Home™ deducts a 7% platform fee and any applicable taxes. Your payout is typically processed within 1–2 business days after approval.
Important: Payouts are not automatic. Hosts must submit a payout request after their supper is completed. The Diner does not need to mark the supper as completed for the Host to request payment.
For assistance, contact customerservice@supperathome.com
6. Tips for Success
Keep your calendar updated.
Respond to booking requests quickly.
Maintain great communication with your diners.
Deliver memorable meals and warm hospitality — happy diners often become repeat guests.
We’re here to help you succeed as a host. If you have any questions about the process, communication, or payouts, simply email us at customerservice@supperathome.com.
Please let us know if you need further assistance.
Email us at: customerservice@supperathome.com
Anyone passionate about cooking and meeting new people can apply to be a host.