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Supper at Home™ FAQ
Frequently Asked Questions
Still have questions?
Contact us!
Note: When you click “Become a Host,” a welcome letter will pop up—please click the "X" in the top right corner to close it. After that, you'll be able to complete the required sections.
Please verify your email to proceed with completing the host onboarding process. (please check your spam email if it's not in your inbox)
Get Your Food Handler Card: Go to: https://www.servsafe.com/ServSafe-Food-Handler (online course) or (~$7–$15) at www.statefoodsafety.com - Pass the test, upload your certificate to supperathome.com. •
Course Length: 75 minutes (Start and stop as needed)
• Test Attempts: 2
• Passing Grade: 70%
• Format: Online
• Prerequisites: To get your card, simply watch the training videos and pass the test. More than 90% of people who take this course pass.
Please verify your email to proceed with completing the host onboarding process. (please check your spam email if it's not in your inbox)
Get Your Food Handler Card: Go to: https://www.servsafe.com/ServSafe-Food-Handler (online course) or (~$7–$15) at www.statefoodsafety.com - Pass the test, upload your certificate to supperathome.com. •
Course Length: 75 minutes (Start and stop as needed)
• Test Attempts: 2
• Passing Grade: 70%
• Format: Online
• Prerequisites: To get your card, simply watch the training videos and pass the test. More than 90% of people who take this course pass.
IMPORTANT: If you experience any issues with hosts not appearing or other glitches, please refresh your browser. In some cases, you may be asked to confirm you are human before continuing — this is simply a security measure to help protect our platform.
Supper at Home™ is a platform connecting families who love to cook with diners seeking authentic, home-cooked meals. It's a unique way to enjoy personal dining experiences in a welcoming, home-based environment.
A shared economy dining experience by linking home cooks with diners, fostering cultural connections through delicious intimate meals. - It's like having your own Chef in a private dining space.
Supper at Home™ is a platform connecting families who love to cook with diners seeking authentic, home-cooked meals. It's a unique way to enjoy personal dining experiences in a welcoming, home-based environment.
A shared economy dining experience by linking home cooks with diners, fostering cultural connections through delicious intimate meals. - It's like having your own Chef in a private dining space.
Aloha,
We’re excited to have you as part of the Supper at Home community! Below is an overview of how hosting works, how you can communicate with diners, and how you’ll receive payments.
1. Setting Up Your Profile
Complete your host profile with photos, a short bio, and your menu offerings.
Upload your food handler certificate to speed up approval.
Open your calendar for availability so diners can start booking.
2. How Diners Book
Diners browse Supper at Home, view your profile, and select a date from your available calendar.
Once a diner’s booking is confirmed and paid, you can choose to accept or deny the booking.
You will receive a payment confirmation for the booking. This order will also appear in your profile under Wallet:
3. Communicating with Diners
Once you accept a booking, you and the diner will receive each other’s contact information.
You’ll then connect directly by phone, email, or your preferred method to confirm details, ask questions, or share special instructions.
We encourage clear and prompt communication to ensure a smooth experience.
4. Hosting the Supper
Prepare your meal and welcome your guests on the agreed date and time.
Create an enjoyable and safe dining experience that reflects your style and hospitality.
5. Getting Paid
Diners pay in full at the time of booking through our secure payment processor.
After the supper, the diner will receive an email to confirm the supper is completed.
In that email, diners will also have the opportunity to leave a tip and write a review.
Reviews are vital to your success as a host, as they help build your credibility and attract more diners.
Once the diner clicks the confirmation, you should submit a payout request through your account.
Supper at Home deducts the platform service fee (7%) and applicable taxes (if required).
Your payout is then sent to your connected PayPal or Venmo account, typically within 3–5 most business days or sooner after approval -
6. How to Create a Payout Request
To create your payout after a supper is completed:
Log in to your Supper at Home account.
Go to Account in the menu.
Select the Payout tab.
Choose your preferred payout method: PayPal or Venmo.
Enter and confirm the correct email address or phone number linked to your payment account.
Important: Make sure your PayPal or Venmo account has the correct contact information attached.
Once updated, return to your account dashboard and click Create Payout Request.
Submit your request for approval.
7. Tips for Success
Keep your calendar updated.
Respond to booking requests quickly.
Maintain great communication with your diners.
Deliver memorable meals and warm hospitality — happy diners often become repeat guests.
We’re here to help you succeed as a host. If you have any questions about the process, communication, or payouts, simply reply to this email.
Please let us know if you need further assistance.
Email us at: customerservice@supperathome.com
We’re excited to have you as part of the Supper at Home community! Below is an overview of how hosting works, how you can communicate with diners, and how you’ll receive payments.
1. Setting Up Your Profile
Complete your host profile with photos, a short bio, and your menu offerings.
Upload your food handler certificate to speed up approval.
Open your calendar for availability so diners can start booking.
2. How Diners Book
Diners browse Supper at Home, view your profile, and select a date from your available calendar.
Once a diner’s booking is confirmed and paid, you can choose to accept or deny the booking.
You will receive a payment confirmation for the booking. This order will also appear in your profile under Wallet:
3. Communicating with Diners
Once you accept a booking, you and the diner will receive each other’s contact information.
You’ll then connect directly by phone, email, or your preferred method to confirm details, ask questions, or share special instructions.
We encourage clear and prompt communication to ensure a smooth experience.
4. Hosting the Supper
Prepare your meal and welcome your guests on the agreed date and time.
Create an enjoyable and safe dining experience that reflects your style and hospitality.
5. Getting Paid
Diners pay in full at the time of booking through our secure payment processor.
After the supper, the diner will receive an email to confirm the supper is completed.
In that email, diners will also have the opportunity to leave a tip and write a review.
Reviews are vital to your success as a host, as they help build your credibility and attract more diners.
Once the diner clicks the confirmation, you should submit a payout request through your account.
Supper at Home deducts the platform service fee (7%) and applicable taxes (if required).
Your payout is then sent to your connected PayPal or Venmo account, typically within 3–5 most business days or sooner after approval -
6. How to Create a Payout Request
To create your payout after a supper is completed:
Log in to your Supper at Home account.
Go to Account in the menu.
Select the Payout tab.
Choose your preferred payout method: PayPal or Venmo.
Enter and confirm the correct email address or phone number linked to your payment account.
Important: Make sure your PayPal or Venmo account has the correct contact information attached.
Once updated, return to your account dashboard and click Create Payout Request.
Submit your request for approval.
7. Tips for Success
Keep your calendar updated.
Respond to booking requests quickly.
Maintain great communication with your diners.
Deliver memorable meals and warm hospitality — happy diners often become repeat guests.
We’re here to help you succeed as a host. If you have any questions about the process, communication, or payouts, simply reply to this email.
Please let us know if you need further assistance.
Email us at: customerservice@supperathome.com
IMPORTANT: If you experience any issues with hosts not appearing or other glitches, please refresh your browser. In some cases, you may be asked to confirm you are human before continuing — this is simply a security measure to help protect our platform.
Anyone passionate about cooking and meeting new people can apply to be a host.
Anyone passionate about cooking and meeting new people can apply to be a host.
IMPORTANT: If you experience any issues with hosts not appearing or other glitches, please refresh your browser. In some cases, you may be asked to confirm you are human before continuing — this is simply a security measure to help protect our platform.
As a host, you’ll need to:
• Sign up on the platform "Become a Host". You will receive an email to verify your email (without verifying your email you will not be able to log back in) check your spam folder.
Note: When you click “Become a Host,” a welcome letter will pop up—please click the "X" in the top right corner to close it. After that, you'll be able to complete the required sections.
**Please verify your email to proceed with completing the host onboarding process. (please check your spam email if it's not in your inbox)
• Obtain any required certifications, such as Food Handler Certificate .
• Create your profile and meal offerings, set your prices, and establish your available dates using the platform's calendar.
As a host, you’ll need to:
• Sign up on the platform "Become a Host". You will receive an email to verify your email (without verifying your email you will not be able to log back in) check your spam folder.
Note: When you click “Become a Host,” a welcome letter will pop up—please click the "X" in the top right corner to close it. After that, you'll be able to complete the required sections.
**Please verify your email to proceed with completing the host onboarding process. (please check your spam email if it's not in your inbox)
• Obtain any required certifications, such as Food Handler Certificate .
• Create your profile and meal offerings, set your prices, and establish your available dates using the platform's calendar.
IMPORTANT: If you experience any issues with hosts not appearing or other glitches, please refresh your browser. In some cases, you may be asked to confirm you are human before continuing — this is simply a security measure to help protect our platform.
Payment and Cancellation Policy
Pre-Pay & Confirm: Guests are required to pay the full price upfront at the time of booking to secure their reservation.
Cancellation Terms:
More Than 7 Days Before the Event: Full refund, minus a 7% processing fee to cover platform costs.
3-7 Days Before the Event: 50% refund to account for hosts’ partial costs, such as non-perishable ingredients or preparation time.
Less Than 3 Days Before the Event (or No-Shows): No refund, unless the host approves due to extenuating circumstances (e.g., illness, emergency). This protects hosts who purchase perishable ingredients (like fresh meat for holiday meals) and reserve their single nightly seating.
Payment and Cancellation Policy
Pre-Pay & Confirm: Guests are required to pay the full price upfront at the time of booking to secure their reservation.
Cancellation Terms:
More Than 7 Days Before the Event: Full refund, minus a 7% processing fee to cover platform costs.
3-7 Days Before the Event: 50% refund to account for hosts’ partial costs, such as non-perishable ingredients or preparation time.
Less Than 3 Days Before the Event (or No-Shows): No refund, unless the host approves due to extenuating circumstances (e.g., illness, emergency). This protects hosts who purchase perishable ingredients (like fresh meat for holiday meals) and reserve their single nightly seating.