Privacy Policy

Privacy Policy Supper at Home™, Inc. ("Platform") is committed to protecting your privacy. By using our platform, you agree to the collection, use, and disclosure of your personal information as outlined below:

1. Information Collection:

   • We collect personal details such as names, email addresses, and payment information during account registration, booking, and platform use.

   • Automatically collected information, such as IP addresses and usage patterns, is used to improve our platform’s performance.

2. Use of Information:

   • To facilitate bookings, process payments, provide customer support, and deliver a personalized experience.

   • Limited promotional communications may be sent with your consent, which you can opt out of at any time.

3. Data Sharing:

   • We share essential information with trusted third-party services (e.g., payment processors) to ensure smooth operations.

   • We do not sell or lease your personal information.

4. Data Security:

   • We implement robust encryption and security protocols to protect your data.

   • However, no system is completely secure, and users agree to assume some risk in providing their data.

5. User Rights:

   • Users can request access to or deletion of their information by contacting our support team.

Terms of Service Clickwrap

Terms of Service Welcome to Supper at Home™, Inc. ("Platform"). By using our services, you agree to abide by the following terms:

1. Platform Role:

   • Supper at Home™ facilitates connections between hosts and diners. We are not directly responsible for the food quality, safety, or outcomes of dining experiences.

2. Payment and Cancellation Policy:

   • Pre-Pay & Confirm: Guests are required to pay the full price upfront at the time of booking.

   • Cancellation Terms:
   • More Than 7 Days Before the Event: Full refund, minus a 7% processing fee to cover platform costs.
   • 3-7 Days Before the Event: 50% refund to account for hosts’ partial costs, such as non-perishable ingredients or preparation time.
   • Less Than 3 Days Before the Event (or No-Shows): No refund, unless the host approves due to extenuating circumstances (e.g., illness, emergency). This protects hosts who purchase perishable ingredients (like fresh meat for holiday meals) and reserve their single nightly seating.

   • Holiday/Peak Periods (e.g., Thanksgiving, Christmas, New Year’s): No refunds for cancellations less than 14 days before the event, as hosts source premium ingredients and plan extensively in advance. These bookings are clearly marked as “Holiday/Non-Refundable After [Date]” during checkout.

   • Rescheduling Option: Guests may request to reschedule up to 48 hours before the event, subject to host approval. If rescheduling is not possible, the above refund terms apply. Our platform will assist by suggesting alternative dates or hosts.
   • Changes to Bookings: Changes to bookings (e.g., guest count, menu) are generally not permitted due to the difficulty of filling cancellations and the costs hosts incur in meal preparation. Contact us for case-by-case consideration.
   • Why We Have This Policy: Protecting Our Hosts, Middle-Class Families Sharing Family Recipes
     Our hosts, often middle-class families, invest in licenses, kitchen and dining upgrades, professional photos, and menu planning, while adhering to strict state health inspections. Unlike restaurants, they offer one intimate seating per night, purchasing premium ingredients—like fresh meat for a Christmas feast—days in advance to ensure quality. A last-minute cancellation leaves them unable to rebook, out of pocket for costly ingredients, and with wasted time they could’ve spent with their families. By committing to your booking, you support these families in earning sustainable income ($50K-$150K annually) while sharing their cultural recipes. Our policy ensures they can continue offering these unique experiences, aligning with our mission to “do something good for the world while making money.”

   • Additional Safeguards

   • Waiting Lists: For popular hosts or dates, we maintain automated waiting lists. If you cancel less than 3 days out, we’ll notify waitlisted diners to rebook quickly, reducing host losses.
   • Extenuating Circumstances: If you face an emergency (e.g., illness), contact customerservice@supperathome.com, and we’ll work with the host to explore options like partial refunds or credits.
   • Travel Insurance: Consider purchasing travel insurance through partners like Expedia for added flexibility, allowing you to claim refunds externally without impacting hosts.
   • How to Cancel or Reschedule

   • To cancel or request a reschedule, contact customerservice@supperathome.com or use your booking dashboard. Refunds, if applicable, will be processed within 5-7 business days to the original payment method. Hosts will be notified immediately to minimize disruption.

   • Disputes: Payment disputes must be reported to customerservice@supperathome.com within 7 days of the meal. We reserve the right to mediate and resolve disputes at our discretion.

3. Host and Diner Responsibilities:

   • Hosts are responsible for maintaining a safe and compliant environment and fulfilling their commitments.

   • Diners agree to respect the host’s property and follow any provided guidelines.

4. Liability Disclaimer:

   • Supper at Home™ is not responsible for any issues arising during dining experiences, including but not limited to food quality, illnesses, or accidents.

5. Arbitration of Disputes:

   • Any disputes will be resolved via arbitration under applicable state laws.

By checking the box, you consent to these Terms of Service and acknowledge the payment and cancellation policies.

Payment and Cancellation Policy

• Pre-Pay & Confirm: Guests are required to pay the full price upfront at the time of booking to secure their reservation.
• Cancellation Terms:

• More Than 7 Days Before the Event: Full refund, minus a 7% processing fee to cover platform costs.
• 3-7 Days Before the Event: 50% refund to account for hosts’ partial costs, such as non-perishable ingredients or preparation time.
• Less Than 3 Days Before the Event (or No-Shows): No refund, unless the host approves due to extenuating circumstances (e.g., illness, emergency). This protects hosts who purchase perishable ingredients (like fresh meat for holiday meals) and reserve their single nightly seating.

Holiday/Peak Periods (e.g., Thanksgiving, Christmas, New Year’s): No refunds for cancellations less than 14 days before the event, as hosts source premium ingredients and plan extensively in advance. These bookings are clearly marked as “Holiday/Non-Refundable After [Date]” during checkout.

• Rescheduling Option: Guests may request to reschedule up to 48 hours before the event, subject to host approval. If rescheduling is not possible, the above refund terms apply. Our platform will assist by suggesting alternative dates or hosts.
• Changes to Bookings: Changes to bookings (e.g., guest count, menu) are generally not permitted due to the difficulty of filling cancellations and the costs hosts incur in meal preparation. Contact us for case-by-case consideration.
• Disputes: Payment disputes must be reported to customerservice@supperathome.com within 7 days of the meal. We reserve the right to mediate and resolve disputes at our discretion.

• Why We Have This Policy: Protecting Our Hosts, Middle-Class Families Sharing Family Recipes
  Our hosts, often middle-class families, invest in licenses, kitchen and dining upgrades, professional photos, and menu planning, while adhering to strict state health inspections. Unlike restaurants, they offer one intimate seating per night, purchasing premium ingredients—like fresh meat for a Christmas feast—days in advance to ensure quality. A last-minute cancellation leaves them unable to rebook, out of pocket for costly ingredients, and with wasted time they could’ve spent with their families. By committing to your booking, you support these families in earning sustainable income while sharing their cultural recipes. Our policy ensures they can continue offering these unique experiences, aligning with our mission to “do something good for the world while making money.”

Additional Safeguards

• Waiting Lists: For popular hosts or dates, we maintain automated waiting lists. If you cancel less than 3 days out, we’ll notify waitlisted diners to rebook quickly, reducing host losses.
• Extenuating Circumstances: If you face an emergency (e.g., illness), contact customerservice@supperathome.com, and we’ll work with the host to explore options like partial refunds or credits.
• Travel Insurance: Consider purchasing travel insurance through partners like Expedia for added flexibility, allowing you to claim refunds externally without impacting hosts.
• How to Cancel or Reschedule

To cancel or request a reschedule, contact customerservice@supperathome.com or use your booking dashboard. Refunds, if applicable, will be processed within 5-7 business days to the original payment method. Hosts will be notified immediately to minimize disruption.