Terms and Conditions

Supper at Home, Inc. Disclaimer(s) Hosts and Diners

Host Agreement and Disclaimer

This Host Agreement and Disclaimer ("Agreement") is entered into by and between Supper at Home™, Inc. ("Platform") and ("Host").

1. Acknowledgment of Platform Role: The Host acknowledges and agrees that Supper at Home™, Inc. is a platform that facilitates the connection between hosts and diners for the purpose of offering home-cooked meals. The Platform is not responsible for any actions, conduct, or events that occur during the dining experience.

2. Host Responsibility: The Host agrees to take full responsibility for the safety, quality, and compliance of the meals provided and the overall dining experience. The Host must ensure that their property, kitchen, and dining areas comply with all applicable health and safety regulations.

3. Liability and Insurance: The Host agrees to carry appropriate liability insurance to cover any potential claims or incidents that may arise during the dining experience. The Host is solely responsible for any injuries, accidents, illnesses (including food poisoning), or damages that occur on their property.

4. Indemnification: The Host agrees to indemnify, defend, and hold harmless Supper at Home™, Inc., its affiliates, officers, directors, employees, and agents from any and all claims, liabilities, damages, losses, and expenses, including legal fees, arising out of or in any way connected with the Host's actions, conduct, or events during the dining experience.

5. No Warranties: The Platform makes no warranties or representations regarding the quality, safety, or suitability of the Host's meals or dining experience. The Host acknowledges that they are solely responsible for ensuring the quality and safety of the meals provided.

6. Limitation of Liability: To the fullest extent permitted by law, Supper at Home™, Inc. shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, arising from the dining experience.

By signing up as a Supper at Home™ host, you agree to comply with all applicable state and local laws, regulations, and licensing requirements for preparing and serving food in your home, including but not limited to obtaining any necessary food handler certifications, special event permits, or other licenses. Supper at Home™, Inc. is not responsible for ensuring compliance with these requirements, and you acknowledge that it is your sole responsibility to verify and adhere to all relevant regulations. You agree to indemnify and hold Supper at Home™, Inc. harmless from any claims, fines, or liabilities arising from your failure to comply with applicable laws.

Host Terms and Conditions - Supper at Home™, Inc.

Last Updated: June 23, 2025

Welcome to Supper at Home™, Inc. (“Supper at Home,”) a Hawaii-based platform that connects diners with local hosts for intimate, home-cooked meals. By accessing or using our website (https://supperathome.com), mobile application, or related services (collectively, the “Platform”), you (“User,” “you,” or “your”) agree to be bound by these Terms and Conditions (“Terms”).

1. Overview of Services

Supper at Home facilitates connections between:

Diners: Individuals or groups seeking to book private, home-cooked meals with local hosts.
Hosts: Individuals who prepare and serve home-cooked meals in their private residences, offering cultural and culinary experiences.

The Platform acts as an intermediary, enabling bookings, payments, and communication. Supper at Home does not prepare, serve, or deliver food, nor does it own or control the residences where meals are hosted.

2. Eligibility

You must be at least 18 years old or the legal age in your jurisdiction to use the Platform.
If under 18, you may use the Platform only with the supervision and consent of a parent or legal guardian, who agrees to be bound by these Terms.
Hosts must comply with all local health, safety, and food regulations, including obtaining necessary permits (e.g., Hawaii Department of Health food safety permits).

3. User Accounts

Registration: To use the Platform, you must create an account by providing accurate, current, and complete information (e.g., name, email, contact details). You agree to update this information to keep it accurate.
Security: You are responsible for maintaining the confidentiality of your account credentials (username, password). Notify us immediately of any unauthorized use at customerservice@supperathome.com.
Account Restrictions: You may create only one account per person. Accounts may not be transferred or shared. We reserve the right to suspend or terminate accounts for violations of these Terms.
Verification: Hosts may be required to submit additional documentation (e.g., food safety certifications, ID verification) to list meals on the Platform.

4. Host Responsibilities

Compliance with Laws: Hosts must comply with all applicable local, state, and federal laws, including but not limited to:

Food Safety and Standards Act requirements.
Local health department regulations for home-based food preparation.
Zoning and residential laws for hosting guests.

Food Safety: Hosts must:

Prepare meals in a clean, sanitary environment.
Use calibrated food thermometers to ensure safe food temperatures.
Label meals with allergen information (e.g., nuts, dairy, gluten) and disclose the 14 major allergens as required by law.
- Store and serve food at safe temperatures (e.g., cold foods at 40°F or below).

Guest Safety: Hosts must ensure their premises are safe, free of hazards, and accessible for diners as described in their listings.
Listing Accuracy: Hosts must provide accurate descriptions of meals, dietary options, pricing, and dining conditions (e.g., indoor/outdoor, pet presence).
Insurance: Hosts are encouraged to maintain liability insurance covering food preparation and guest injuries on their premises.

5. Diner Responsibilities

Booking and Payment: Diners agree to pay the listed price for meals, including any applicable taxes or service fees, through the Platform’s payment system.
Conduct: Diners must:

Respect the host’s property and follow house rules (e.g., no smoking, no unapproved guests).
Communicate dietary restrictions or allergies at the time of booking.
Arrive on time for the scheduled meal.

Health and Safety: Diners assume the risk of consuming home-cooked meals and must inspect food for freshness and suitability upon receipt. Supper at Home is not liable for food-related illnesses or allergic reactions.

6. Platform Fees and Payments

Fees: Supper at Home charges a 7% commission to hosts (deducted from payouts).
Payment Processing: Payments are processed securely via third-party payment gateways (e.g., Stripe). Supper at Home does not store full credit card details, only the last four digits for verification.
At Supper at Home, we connect diners with unique, home-cooked meals prepared by our dedicated hosts, often middle-class families sharing their cherished recipes under Microenterprise Home Kitchen Operation (MEHKO) regulations. Our cancellation and refund policy is designed to protect the significant investments hosts make while offering diners limited flexibility to ensure a fair and sustainable experience. Please read this policy carefully before booking, as it reflects the unique nature of our platform.

Payment and Cancellation Policy

Pre-Pay & Confirm: Guests are required to pay the full price upfront at the time of booking to secure their reservation.
Cancellation Terms:

More Than 7 Days Before the Event: Full refund, minus a 7% processing fee to cover platform costs.
3-7 Days Before the Event: 50% refund to account for hosts’ partial costs, such as non-perishable ingredients or preparation time.
Less Than 3 Days Before the Event (or No-Shows): No refund, unless the host approves due to extenuating circumstances (e.g., illness, emergency). This protects hosts who purchase perishable ingredients (like fresh meat for holiday meals) and reserve their single nightly seating.

Holiday/Peak Periods (e.g., Thanksgiving, Christmas, New Year’s): No refunds for cancellations less than 14 days before the event, as hosts source premium ingredients and plan extensively in advance. These bookings are clearly marked as “Holiday/Non-Refundable After [Date]” during checkout.

Rescheduling Option: Guests may request to reschedule up to 48 hours before the event, subject to host approval. If rescheduling is not possible, the above refund terms apply. Our platform will assist by suggesting alternative dates or hosts.
Changes to Bookings: Changes to bookings (e.g., guest count, menu) are generally not permitted due to the difficulty of filling cancellations and the costs hosts incur in meal preparation. Contact us for case-by-case consideration.
Disputes: Payment disputes must be reported to customerservice@supperathome.com within 7 days of the meal. We reserve the right to mediate and resolve disputes at our discretion.

Why We Have This Policy: Protecting Our Hosts, Middle-Class Families Sharing Family Recipes
Our hosts, often middle-class families, invest over $1,000 in MEHKO licenses, kitchen and dining upgrades, professional photos, and menu planning, while adhering to strict state health inspections. Unlike restaurants, they offer one intimate seating per night, purchasing premium ingredients—like fresh meat for a Christmas feast—days in advance to ensure quality. A last-minute cancellation leaves them unable to rebook, out of pocket for costly ingredients, and with wasted time they could’ve spent with their families. By committing to your booking, you support these families in earning sustainable income ($50K-$150K annually) while sharing their cultural recipes. Our policy ensures they can continue offering these unique experiences, aligning with our mission to “do something good for the world while making money.”

Additional Safeguards

Waiting Lists: For popular hosts or dates, we maintain automated waiting lists. If you cancel less than 3 days out, we’ll notify waitlisted diners to rebook quickly, reducing host losses.
Extenuating Circumstances: If you face an emergency (e.g., illness), contact customerservice@supperathome.com, and we’ll work with the host to explore options like partial refunds or credits.
Travel Insurance: Consider purchasing travel insurance through partners like Expedia for added flexibility, allowing you to claim refunds externally without impacting hosts.
How to Cancel or Reschedule

To cancel or request a reschedule, contact customerservice@supperathome.com or use your booking dashboard. Refunds, if applicable, will be processed within 5-7 business days to the original payment method. Hosts will be notified immediately to minimize disruption.

Questions?

If you have concerns about this policy, reach out to customerservice@supperathome.com. We’re here to ensure your Supper at Home experience is memorable and fair for all.

7. Food Safety and Allergen Information

Hosts must provide accurate allergen information for all meals, including the 14 major allergens (e.g., milk, eggs, wheat, peanuts) as required by the Food Safety and Standards Act and Hawaii regulations.
Diners are responsible for communicating dietary restrictions or allergies at booking. Supper at Home is not liable for allergic reactions or food-related incidents due to diner failure to disclose restrictions.
Hosts must securely package and store meals to prevent cross-contamination during preparation.

8. Intellectual Property

Platform Content: All content on the Platform (e.g., logos, text, images) is owned by Supper at Home or its licensors and protected by copyright, trademark, and other laws.
User Content: By posting content (e.g., meal photos, reviews), you grant Supper at Home a worldwide, non-exclusive, royalty-free license to use, display, and distribute such content for promotional purposes.
Prohibited Use: You may not reproduce, modify, or distribute Platform content without our prior written consent.

9. Prohibited Activities

You may not use the Platform to:

Violate any laws, including food safety, health, or zoning regulations.
Post false, misleading, or defamatory content.
Engage in fraudulent activities, including misrepresenting meal quality or host qualifications.
Harass, discriminate, or harm other users (hosts or diners).
Use the Platform for commercial purposes unrelated to booking or hosting meals (e.g., advertising other services).
Attempt to bypass security measures or interfere with the Platform’s functionality.

10. Limitation of Liability

To the fullest extent permitted by law, Supper at Home and its affiliates, officers, directors, and employees shall not be liable for any damages, including but not limited to:

Food-related illnesses, allergic reactions, or injuries occurring at a host’s residence.
Loss or damage due to inaccurate listing information or host/diner conduct.
Delays, cancellations, or disputes arising from bookings.
Unauthorized access to your account due to your failure to secure credentials.
Indirect, incidental, consequential, or punitive damages arising from Platform use.

The Platform is provided “as is” and “as available” without warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, or non-infringement.

11. Indemnification

You agree to indemnify, defend, and hold harmless Supper at Home and its affiliates from any claims, damages, losses, or expenses (including reasonable legal fees) arising from:

Your violation of these Terms.
Your use of the Platform, including hosting or attending meals.
Your content, including inaccurate meal listings or defamatory reviews.
Your violation of any third-party rights, including intellectual property or privacy rights.

12. Termination

We may suspend or terminate your account or access to the Platform at our sole discretion for violations of these Terms, illegal activities, or harm to other users.
You may terminate your account by contacting customerservice@supperathome.com. Upon termination, you must cease using the Platform, and any outstanding payments remain due.
Provisions of these Terms that by their nature should survive termination (e.g., indemnification, limitation of liability) will continue to apply.

13. Privacy and Data Security

Our Privacy Policy (available at www.supperathome.com/privacy) governs how we collect, use, and protect your personal data.
You agree to provide only necessary personal information and consent to its use for Platform operations (e.g., booking, payment processing).
Hosts and diners must safeguard each other’s personal information and comply with data protection laws (e.g., Hawaii data breach notification laws).

14. Modifications to Terms

We may update these Terms at our discretion to reflect changes in our services, laws, or operations. Updates will be posted on the Platform with the “Last Updated” date.
Continued use of the Platform after updates constitutes acceptance of the revised Terms.

15. Compliance with Local Laws

As a host, you agree to comply with all applicable state and local laws, regulations, and licensing requirements for preparing and serving food in your home, including but not limited to obtaining any necessary food handler certifications, special event permits, or other licenses. Supper at Home™, Inc. is not responsible for ensuring compliance with these requirements, and you acknowledge that it is your sole responsibility to verify and adhere to all relevant regulations. You agree to indemnify and hold Supper at Home™, Inc. harmless from any claims, fines, or liabilities arising from your failure to comply with applicable laws.

Contact Us

For questions, concerns, or disputes, contact:

Email: cusstomerservice@supperathome.com
Address: Supper at Home, Inc, 68-1845 Waikoloa Road, Suite 106 Waikoloa HI 96738

By using the Platform, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.

Mahalo for joining us in tasting the world, one family recipe at a time!

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Food Safety Plans and Training

General Provisions
- This section outlines the purpose and authority of the food safety regulations. It establishes the standards to prevent foodborne diseases and ensures the public's health and safety when consuming food prepared or served to the public.
Food Establishment Requirements

It applies to a wide range of food establishments, including restaurants, caterers, and food service operations. If you are cooking and serving meals in your home for paying guests, these regulations might apply to your business, depending on the county's zoning laws.
The regulations cover requirements for food handling, preparation, and storage, including things like temperature control and preventing cross-contamination.

Food Handling Practices

Foodborne Illness Prevention: The rules set out detailed requirements to reduce the risk of foodborne illnesses, including safe handling of raw foods (like meats), ensuring proper cooking temperatures, and hygienic practices for food workers.
Personal Hygiene: It emphasizes the importance of handwashing, wearing clean clothing, maintaining personal cleanliness, and not working while ill to reduce contamination risks.
Proper Food Storage: Foods need to be stored at the correct temperature to prevent spoilage and bacterial growth (e.g., refrigeration for perishable items).

Facility Requirements

Food Preparation Areas: Your home kitchen must meet certain sanitation and design requirements, such as having proper sinks, ventilation, and surfaces that are cleanable and non-porous.
Cleaning and Sanitizing: The code outlines how to clean and sanitize utensils, equipment, and food-contact surfaces.
Pest Control: Ensures that the food preparation area is free from pests (e.g., rodents, insects).

Equipment and Utensils

The food safety code also sets standards for the types of equipment and utensils used in food preparation, such as ensuring that they are food-safe, easily cleaned, and maintained.
Proper equipment must be available for tasks like washing hands, utensils, and cooking equipment.

Food Source Requirements
- The food served must come from approved sources (i.e., licensed food suppliers) and be safe for consumption. Certain foods, like shellfish or unpasteurized products, might have additional requirements.
Health and Inspection Requirements
- Regular inspections by the Department of Health are part of the compliance process. For home-based businesses, the DOH might need to conduct an inspection of your kitchen to ensure it meets food safety standards.
- Permits and Licenses: You might need a food establishment permit, which can be issued upon inspection and approval by the DOH.

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Diner Agreement and Disclaimer

This Diner Agreement and Disclaimer ("Agreement") is entered into by and between Supper at Home™, Inc. ("Platform") and [Diner Name] ("Diner") (automatically entered as the diner makes a reservation and pays).

1. Acknowledgment of Platform Role: The Diner acknowledges and agrees that Supper at Home™, Inc. is a platform that facilitates the connection between hosts and diners for the purpose of offering home-cooked meals. The Platform is not responsible for any actions, conduct, or events that occur during the dining experience.

2. Diner Responsibility: The Diner agrees to take full responsibility for their safety and conduct during the dining experience. The Diner must ensure they follow any guidelines or instructions provided by the Host. The term "Diner" includes all persons accompanying the signee for the supper on the specified evening. By acknowledging their understanding of this Agreement, the Diner also acknowledges it on behalf of all accompanying persons.

3. Liability and Insurance: The Diner is solely responsible for any personal injuries, accidents, illnesses (including food poisoning), or damages that occur during the dining experience. The Diner acknowledges that they are responsible for their own liability insurance if desired.

4. Indemnification: The Diner agrees to indemnify, defend, and hold harmless Supper at Home™, Inc., its affiliates, officers, directors, employees, and agents from any and all claims, liabilities, damages, losses, and expenses, including legal fees, arising out of or in any way connected with the Diner's actions, conduct, or events during the dining experience.

5. No Warranties: The Platform makes no warranties or representations regarding the quality, safety, or suitability of the Host's meals or dining experience. The Diner acknowledges that they are participating in the dining experience at their own risk.

Diner Agreement and Disclaimer - Supper at Home™, Inc.

Last Updated: June 23, 2025

This Diner Agreement and Disclaimer ("Agreement") is entered into by and between Supper at Home™, Inc., a Hawaii-based corporation ("Platform,"), and you, the individual making a reservation ("Diner," "you," or "your"), including all persons accompanying you for the dining experience (collectively, "Dining Party"). By making a reservation and completing payment through the Platform (https://supperathome.com or related mobile application), you acknowledge and agree to be bound by this Agreement on behalf of yourself and your Dining Party. If you do not agree, you may not participate in the dining experience.

1. Platform Role

Supper at Home operates as an online platform that facilitates connections between Diners and local Hosts who prepare and serve home-cooked meals in their private residences. The Platform enables booking, payment, and communication but does not:

Prepare, serve, or deliver meals.
Own, control, or operate the residences where dining experiences occur.
Guarantee the quality, safety, or suitability of meals or premises. The Platform is not a party to the dining experience and is not responsible for the actions, conduct, or conditions provided by Hosts or Diners.

2. Diner Eligibility and Responsibilities

Eligibility: You must be at least 18 years old or accompanied by a parent or legal guardian who agrees to this Agreement. By booking, you confirm that you and your Dining Party meet this requirement.
Conduct: You and your Dining Party agree to:

Respect the Host’s property, house rules (e.g., no smoking, no unapproved guests), and cultural practices.
Arrive on time for the scheduled dining experience.
Behave courteously and comply with all applicable laws, (e.g., Hawaii health and safety regulations.)

Dietary and Health Disclosures: You must:

Communicate any dietary restrictions, allergies (e.g., to the 14 major allergens: milk, eggs, wheat, peanuts, etc.), or medical conditions that may affect your dining experience at the time of booking.
Inspect meals for freshness and suitability upon serving and assume the risk of consumption.

Safety Compliance: You agree to follow any safety guidelines provided by the Host (e.g., regarding allergens, premises hazards) and report any concerns to the Host immediately.
Representation: By agreeing to this Agreement, you represent that you have the authority to bind all members of your Dining Party to its terms.

3. Food Safety and Health Risks

Assumption of Risk: Home-cooked meals may carry inherent risks, including foodborne illness, allergic reactions, or cross-contamination. You acknowledge and accept these risks and agree that consumption of meals is at your and your Dining Party’s sole discretion and risk.

Allergen Responsibility: While Hosts are required to disclose major allergens, you are responsible for verifying meal suitability based on your dietary needs. The Platform is not liable for allergic reactions or health issues arising from undisclosed or miscommunicated dietary restrictions.
Compliance with Regulations: Compliance with Laws: Hosts must comply with all applicable local, state, and federal laws, including but not limited to:

Food Safety and Standards Act requirements.
Local health department regulations for home-based food preparation.
Zoning and residential laws for hosting guests.

4. Liability

Platform Non-Liability: To the fullest extent permitted by law, Supper at Home, its affiliates, officers, directors, employees, and agents shall not be liable for:

Any direct, indirect, incidental, special, consequential, or punitive damages arising from the dining experience, including but not limited to food-related illnesses, injuries, or property damage.
Any loss of profits, data, or other intangible losses.
Any issues arising from Host or Diner conduct, inaccurate listing information, or premises conditions.

5. Indemnification

You agree to indemnify, defend, and hold harmless Supper at Home, its affiliates, officers, directors, employees, and agents from any and all claims, liabilities, damages, losses, or expenses (including reasonable legal fees) arising out of or in connection with:

Your or your Dining Party’s actions, conduct, or failure to comply with this Agreement or Host guidelines.
Any injuries, illnesses, or damages caused by you or your Dining Party during the dining experience.
Your failure to disclose dietary restrictions or medical conditions.
Any violation of applicable laws or third-party rights (e.g., property damage, privacy).

6. No Warranties

The Platform provides the service “as is” and “as available” without any warranties, express or implied, including but not limited to:

The quality, safety, or suitability of meals, Hosts, or dining premises.
The accuracy of Host listings or compliance with food safety standards.
The availability or uninterrupted operation of the dining experience. You acknowledge that participation in the dining experience is at your and your Dining Party’s own risk.

7. Cancellations and Refunds

Payment and Cancellation Policy

Pre-Pay & Confirm: Guests are required to pay the full price upfront at the time of booking to secure their reservation.
Cancellation Terms:

More Than 7 Days Before the Event: Full refund, minus a 7% processing fee to cover platform costs.
3-7 Days Before the Event: 50% refund to account for hosts’ partial costs, such as non-perishable ingredients or preparation time.
Less Than 3 Days Before the Event (or No-Shows): No refund, unless the host approves due to extenuating circumstances (e.g., illness, emergency). This protects hosts who purchase perishable ingredients (like fresh meat for holiday meals) and reserve their single nightly seating.
Holiday/Peak Periods (e.g., Thanksgiving, Christmas, New Year’s): No refunds for cancellations less than 14 days before the event, as hosts source premium ingredients and plan extensively in advance. These bookings are clearly marked as “Holiday/Non-Refundable After [Date]” during checkout.

Rescheduling Option: Guests may request to reschedule up to 48 hours before the event, subject to host approval. If rescheduling is not possible, the above refund terms apply. Our platform will assist by suggesting alternative dates or hosts.
Changes to Bookings: Changes to bookings (e.g., guest count, menu) are generally not permitted due to the difficulty of filling cancellations and the costs hosts incur in meal preparation. Contact us for case-by-case consideration.
Disputes: Payment disputes must be reported to customerservice@supperathome.com within 7 days of the meal. We reserve the right to mediate and resolve disputes at our discretion.
Why We Have This Policy: Protecting Our Hosts, Middle-Class Families Sharing Family Recipes
Our hosts, often middle-class families, invest over $1,000 in MEHKO licenses, kitchen and dining upgrades, professional photos, and menu planning, while adhering to strict state health inspections. Unlike restaurants, they offer one intimate seating per night, purchasing premium ingredients—like fresh meat for a Christmas feast—days in advance to ensure quality. A last-minute cancellation leaves them unable to rebook, out of pocket for costly ingredients, and with wasted time they could’ve spent with their families. By committing to your booking, you support these families in earning sustainable income ($50K-$150K annually) while sharing their cultural recipes. Our policy ensures they can continue offering these unique experiences, aligning with our mission to “do something good for the world while making money.”

Additional Safeguards

Waiting Lists: For popular hosts or dates, we maintain automated waiting lists. If you cancel less than 3 days out, we’ll notify waitlisted diners to rebook quickly, reducing host losses.
Extenuating Circumstances: If you face an emergency (e.g., illness), contact customerservice@supperathome.com, and we’ll work with the host to explore options like partial refunds or credits.
Travel Insurance: Consider purchasing travel insurance through partners like Expedia for added flexibility, allowing you to claim refunds externally without impacting hosts.

How to Cancel or Reschedule

Questions?

If you have concerns about this policy, reach out to customerservice@supperathome.com. We’re here to ensure your Supper at Home experience is memorable and fair for all.

8. Modifications

The Platform may update this Agreement at its discretion to reflect changes in services, laws, or operations. Updates will be posted on https://supperathome.com with the “Last Updated” date. Continued participation in a dining experience after updates constitutes acceptance of the revised Agreement.

Contact Us

For questions or concerns, contact:

Email: customerservice@supperathome.com
Address: Supper at Home, Inc. 68-1845 Waikoloa Road, Suite 106 Waikoloa, HI 96738

By completing your reservation and payment, you acknowledge that you have read, understood, and agree to be bound by this Agreement on behalf of yourself and your Dining Party.

Mahalo for joining us in tasting the world, one family recipe at a time!